At Advanced Modern, your satisfaction is our top priority. We stand by the quality of our products and are committed to providing a fair and efficient resolution process for any issues.
You can request a return, refund, or replacement under the following circumstances:
If your item arrives visibly damaged or defective, please submit a clear photo or video of the product within 7 days of delivery.
We’ll offer a replacement, full refund, or store credit as appropriate.
If you received the wrong product, color, or size, provide a photo showing the item and the packaging label within 7 days of delivery.
We’ll send the correct item at no extra cost or offer a full refund.
If the tracking status shows "delivered" but you did not receive the package:
Contact us within 7 days of the delivery date.
We’ll initiate an investigation and may offer reshipment or a refund if confirmed undelivered.
If your order is delayed and not delivered within 60 days (or 30 days for U.S. orders), you’re eligible for a full refund.
We do not accept disputes or returns for the following cases:
The buyer changed their mind or ordered the wrong item
The incorrect shipping address was provided
Slight color/size variations due to monitor differences or manual measurement
Orders are delayed due to uncontrollable factors (weather, customs, etc.), but still within the delivery window
Returns are only accepted after approval. Please contact us first before sending anything back.
Return shipping is at the customer's expense unless the return is due to our error (e.g., wrong or damaged item).
Items must be unused, in original condition and packaging.
Contact our support team at Sales@advancedmodern.net within 7 days of delivery.
Include:
Order number
Photos/videos of the issue
Clear description of the problem
Our team will respond within 24-48 business hours and offer a fair resolution.
The estimated delivery time is shown at checkout. Orders not delivered within the guaranteed delivery time (30–60 days, depending on country) may be eligible for a refund upon request.
We strive to make every customer experience positive. If you’re unsure, please reach out to us at Sales@advancedmodern.net. We’re here to help and resolve issues quickly.