FAQs

Welcome to the Advanced Modern Help Center. Below are answers to some of the most common questions from our customers.

🚚 Shipping

Q: When will my order ship?
A: Orders are processed and shipped within 1–3 business days after payment confirmation.

Q: How long does delivery take?
A: Estimated delivery times vary by country:

Region Estimated Delivery Time
United States 7–15 business days
Canada, UK, AUS 10–20 business days
EU Countries 10–20 business days
Rest of World 15–30 business days


Q: How can I track my order?
A: Once your order ships, you’ll receive a tracking link via email. You can also check your tracking on our Order Tracking Page.

πŸ”„ Returns & Refunds

Q: Can I return my order?
A: Yes. We accept returns for damaged, incorrect, or undelivered items. Please contact us within 7 days of delivery to start a return.

Q: What if I received a damaged or broken item?
A: Email us at Sales@advancedmodern.net with your order number and a photo of the item. We’ll arrange a replacement, refund, or store credit as appropriate.

Q: I changed my mind β€” can I return the item?
A: We currently do not accept returns for buyer's remorse or incorrect orders placed by the customer. Please double-check product details before placing your order.

πŸ’³ Payments

Q: What payment methods do you accept?
A: We accept major credit cards (Visa, MasterCard, Amex), PayPal, and other secure payment options available at checkout.

Q: Is my payment information secure?
A: Yes. All transactions are encrypted and processed through secure payment gateways. We never store your payment details.

πŸ“¦ Orders & Issues

Q: I haven’t received my order. What should I do?
A: If your tracking shows "delivered" but you didn’t receive the package, contact us at Sales@advancedmodern.net within 7 days. We’ll help investigate and resolve the issue.

Q: Can I change or cancel my order?
A: Orders are processed quickly, so we cannot guarantee changes once they are placed. Email us immediately, and we’ll do our best to help.

πŸ“© Contact

Q: How do I contact your team?
A: Email us at Sales@advancedmodern.net β€” we typically respond within 24–48 business hours.